Terms of Service & Refund Policy
Last updated: Sep 21st 2025
We created SolWeave to be more than apparel - it’s a movement.
Just as we stand for transparency in mental health, we want our store policies to be clear and straightforward. Please take a moment to review our
Terms of Service and Refund Policy.
Terms of Service (TOS)
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Use of Our Site: By purchasing from SolWeave, you agree to use our website for lawful purposes and respect the integrity of our community.
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Product Information: We do our best to describe every item accurately. Colors, textures, and sizing may vary slightly due to screen settings or small production differences.
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Intellectual Property: All designs, photography, and written content are owned by SolWeave and may not be used without permission.
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Limitation of Liability: We are not liable for damages arising from misuse of our products or third-party shipping delays.
Refund & Return Policy
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Exchanges & Buyer’s Remorse: Because all items are made to order, we do not offer returns or exchanges for reasons such as ordering the wrong size, changing your mind, or general buyer’s remorse. Please double-check your order details and sizing before confirming your purchase.
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Damaged or Defective Items: If your item arrives damaged or defective, please email us within 7 days of delivery at solweavethreads@gmail.com, including:
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Clear photos of the damaged item
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Your order number
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A brief description of the issue
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We’ll review your claim and work with Printful to send you a replacement at no additional cost.
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Contact Us First: If you encounter any issues with your order, please reach out to us before attempting a return. We’ll guide you through the next steps and ensure everything is handled promptly.
Contact Us
If you have any questions about these policies, we’re here to help. Reach out to us at solweavethreads@gmail.com.
SolWeave is about more than clothing, it’s about connection, and that includes supporting you even when something doesn’t work out.